K & D Countertops
Troy J Kapp
Director of Business Development
“I personally would like to recommend Universal
Granite & Marble as a govendor and partner.
Through the years they have done an excellent job on working with
our specific needs to grow and be successful. In addition,
the customer service we receive is amongst the best. I look
forward to many years of partnering with UGM”
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River City Granite & Stoneworks, LLC
Robert L. Naucke
Owner
" Here's a golden opportunity to tell you why we chose
UGM to be the exclusive granite supplier, for our company. The
customer service is second to none. Each and every time we enter
the building, we are warmly greeted by their professional staff.
The quality and selection of granite and marble are superior to
any other supplier in the area. The timely manner in which our
orders are delivered, is so important to us, it keeps our
fabricators on schedule for our installs. Howard's complete
satisfaction guarantee, keeps us coming back. Lastly, when we have
clients who are not able to make it by their closing time they
happily stay open later, to meet our needs";
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C. A. International, inc
"We would just like to let you know how much of a
pleasure it has been working with Universal Granite and Marble
over the past several years. We appreciate the excellent customer
service that you offer along with your outstanding product. Keep
up the good work".;
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Superior Granite & Tile, Ltd.
David Brannan
President
"We have worked with Rahul Mainee and UGM since our
inception and can describe the experiecnce as wonderful. They have
provided us materail for our local and out of state work and has
always been prompt and courteous. We recently won a large project
in Alabama requring 35,000 sf and needed a variety of colors of
3CM material. The stone used as submittals has matched throughout
the 14 months so far on the project. Our clients have been very
please with the material and fabrication work. They have made
comments like "You guys have been perfect on providing us
material". Again, Rahul has been great to work with and has been a
wonderful asset for is as we continue to win large projects and
demand a flawless flow of material into our fabircation shop".;
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G & S Stone
"Universal Granite & Marble is G & S Stone's preferred
granite distributor. Due to UGM's fair pricing, excellent customer
service, and knowledge base, we purchase over 90% of our stone
from the company. UGM allows us to successfully serve our
customers, and we in turn place high value on our long-standing
partnership".;
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Prestige Custom Stone Products, inc.
Kellie Williamson
Office Manger
"Being located in Northwest Indiana, we are at a slight
disadvantage to those companies who have a warehouses surrounding
their fabrication sites as they are able to send their clients
close by to make all material selections. We however often need to
refer our clients to warehouse which require travel time
commitments on their part. The location on South Normal in Chicago
has been great for us since it's easy to find for our customers
and the variety of materials is extensive and the majority of our
clients will find that what they are looking for upon their
initial visit. This is extremely helpful to us as we may then
proceed with the clients project without the necessity to locate
alternative warehouses for them to visit, which prolongs the
selection process. We also receive positive feedback from our
clients as to what a good experience they had visiting your
warehouse. The helpful staff and stone selection to choose from
always impresses our clients. Also the quality of stone throughout
the years has been overall very good. We are an extremely
particular company with the material we will accept and we have
had very few issues and any issue we have had been resolved
quickly and efficiently. We appreciate also the prompt and
courteous customer service provided by Sam Juneja and the rest of
the staff. Often we require several stock inquires and photo
requests within one day and all of our requests are taken care of
within very reasonable time frames and with much professionalism".
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Martellaro Marble & Granite
Diane Martellaro
Owner
"Our Company has depended on Universal Granite & Marble
as one of our main suppliers since we opened ten years ago. We are
granite fabricators and the nature of our business has us working
with contractors, cabinet makers and designers as well as the
actual individual who is living with the end product. With all of
these people involved in the equation, time table and schedules
move constantly. It is a constant juggling act to keep everything
moving in the shop and keep all of people involved in the equation
happy and satisfied. Having a supplier like UGM that is both
dependable and flexible is crucial to our success as a business.
The employees at UGM are incredibly helpful in everything from
searching for hard to find colors, making color matches as well as
treating our customers well when they visit the show room. We
readily recommend to any of our customers to visit UGM in St.
Louis because we know that the sales staff there is outstanding
and that they will not only take care of our customers but that
they will look out for our best interests as the fabricator as
well. The employees at UGM are friendly and helpful but most
importantly incredibly knowledgeable about their products. We
count Universal Granite and Marble as well as their employees as a
great asset to our company. We realize that one of the keys to our
success is being able to count on wonderful suppliers like
Universal Granite and Marble".
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Granite & Stone Designs llc.
Jim Beihl
COO
"We would like to take the opportunity to comment on the
quality operation UGM-Milwaukee under the enthusiastic and steady
leadership of Sarab. The combination of excellent service to our
customers, UGM staff responsiveness to our needs, and dependable
turn-around time for short-term orders has lead to UGM being our
preferred supplier of granite and other natural stone products. We
consistently recommend UGM to our customers. Several mid market
retail customers have reported that they are pleased with the
service offered. This steady support from UGM was one factor in
the retail customer expanding their relationship with us. We look
forward to a long and mutually beneficial relationship".;
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The Granite Co.
Connie
Schmieder
Vice President
"We have been a customer of Universal Granite and Marble
since November of 2004. The customer service we receive from them
is the best in the industry. Requests for slab size, pictures and
samples are always handled in a timely manner. We send customers
to their location and we always hear the same feedback, customer
service and knowledge of the product from their staff is
excellent. I have been to their showroom numerous times and find
it to be very customer friendly for viewing and selection of
slabs".
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Crafted Countertops Inc.
Shelly
Baker
"Our company has been doing business with Universal
Granite & Marble for an extended period of time. During that time
we have been impressed with UGM's helpful staff. Everyone goes the
extra mile to accommodate our customers as well as any requests
that we make of them. Upon may occasions our customers have come
back to us an xpressed how nice everyone was during their visit to
the showroom in Oak Creek. We will continue to recommend UGM to
all of our customers because it reflects on us in a positive light
when our customers can go to a vendor that has the level of
customer service which has been repeatly shown by UGM's staff.
Thank you for all you do, we appreciate your efforts".